Privacy Policy

    At Stitchmate.co.uk, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website, make a purchase, or interact with us.

    By using our website, you agree to the practices described in this policy.

    1. Information We Collect

    We collect the following types of information:

    a. Information You Provide Directly

    • Name

    • Email address

    • Phone number

    • Billing and shipping address

    • Payment details (processed securely through third-party providers; we do not store card information)

    • Order details and support queries

    b. Information Collected Automatically

    When you browse Stitchmate.co.uk, we may automatically collect:

    • IP address

    • Browser type and device information

    • Pages visited and time spent on the website

    • Cookies and tracking pixels

    • Referring URLs

    c. Cookies & Tracking Technologies

    We use cookies to:

    • Improve website functionality

    • Personalise your shopping experience

    • Analyse website performance

    • Support remarketing and advertising

    You can manage cookies through your browser settings.

    2. How We Use Your Information

    We use your data to:

    • Process and deliver your orders

    • Provide customer support

    • Send order updates and transactional emails

    • Improve website performance and user experience

    • Show personalised offers or promotions (with consent)

    • Prevent fraud and maintain site security

    • Comply with legal and tax obligations

    We never sell your personal information to third parties.

    3. Legal Basis for Processing (UK GDPR)

    We process personal information under the following legal bases:

    • Contractual necessity to fulfil your order

    • Legitimate interest improving services, fraud prevention

    • Consent email marketing or cookies (where applicable)

    • Legal obligation tax and accounting compliance

    4. Sharing Your Information

    We only share your data with trusted partners necessary to operate our business:

    • Payment processors (e.g., Stripe, PayPal)

    • Delivery couriers and logistics partners

    • Website hosting and analytics providers

    • Email service and marketing platforms

    • Fraud prevention and security tools

    All partners are required to keep your information secure and GDPR-compliant.

    5. Data Retention

    We retain personal data only as long as necessary for:

    • Order fulfilment

    • Legal and tax purposes

    • Customer service and warranty claims

    When data is no longer needed, it is securely deleted or anonymised.

    6. Your Rights Under UK GDPR

    You have the right to:

    • Access your personal information

    • Correct inaccurate data

    • Request deletion (“right to be forgotten”)

    • Restrict or object to data processing

    • Withdraw consent at any time

    • Request data portability

    To exercise any of these rights, contact us at: support@stitchmate.co.uk

    7. Security of Your Information

    We use industry-standard security measures to protect your data, including:

    • SSL encryption

    • Secure payment gateways

    • Access controls and authentication

    • Regular security monitoring

    However, no online platform can guarantee 100% security.

    8. Email Marketing

    If you subscribe to our newsletter, we may send:

    • Promotions

    • New product updates

    • Black Friday / seasonal offers

    • Exclusive rewards and store credits

    You can unsubscribe at any time using the link provided in the email.

    9. Third-Party Links

    Our website may include links to external sites. We are not responsible for their content or privacy practices.

    10. Children’s Privacy

    Stitchmate.co.uk does not knowingly collect personal information from individuals under 16 years old.

    11. Changes to This Policy

    We may update this Privacy Policy when necessary. The latest version will always be posted on this page.

    12. Contact Us

    If you have any questions about this Privacy Policy or how we handle your data, you may contact us at:

    📩support@stitchmate.co.uk